Frequently Asked Questions

Bundly is a nationwide group-buy marketplace that connects 2–10 consumers into buying groups to purchase everyday consumables from verified local wholesalers at up to 40% off retail prices. It features a wallet-based payment system, commission management, vendor payouts, and full admin oversight.

Click the Sign Up button in the top navigation. Fill in your name, email, phone number, and password. You'll receive a verification email — once confirmed, your account is active and you can start browsing and joining groups immediately.

Creating an account and browsing products is completely free. You only pay when you join a buying group. A small consumer commission is transparently added to the product price, which is clearly displayed before you confirm.

Bundly operates nationwide across Nigeria. Vendors list their service areas (states and LGAs), so you'll always see products available for delivery to your location.

A consumer creates or joins a buying group for a specific product. Groups require 2–10 members. Each member's share of the wholesale price is calculated automatically. Once the group fills before the expiry deadline, the purchase is confirmed, the vendor ships, and everyone saves.

Navigate to a product page and click "Create Group". Set the maximum number of members (2–10) and an expiry date. Your wallet balance must cover your share plus commission. Once created, share the invite link via WhatsApp or SMS.

Browse products and look for active groups, or use an invite link shared by a friend. Click "Join Group", confirm the price breakdown, and your wallet will be debited for your share plus the consumer commission.

If a group doesn't reach its required members before the expiry deadline, it is automatically expired by our system. All locked funds (including commissions) are refunded in full to each member's wallet.

Yes, as long as the group hasn't been completed. Your locked funds will be refunded to your wallet. However, only the group leader cannot leave — they can cancel the entire group instead.

Yes! You can join multiple groups for different products. However, you can only hold one slot per group — no duplicate joins for the same group.

Go to Dashboard → Wallet → Fund. Enter the amount you want to add and choose a payment gateway: Paystack, Flutterwave, or OPay. Payment is processed instantly and your wallet balance updates in real-time.

Absolutely. All wallet transactions use atomic database operations with row-level locking. When you join a group, funds are held in escrow and only released to the vendor once delivery is confirmed. If anything goes wrong, you get a full refund.

There are two types of commission: Consumer commission is a small percentage added to the product price (charged when you join a group). Vendor commission is deducted from the vendor's payout. Both rates are transparent and may vary by product category.

Consumer wallet withdrawals are supported. You can request a withdrawal from your wallet balance, and the funds will be transferred to your registered bank account after admin approval.

Click "Become a Vendor" and complete the registration form with your business details. Upload your CAC certificate, valid ID, and proof of address. Once our admin team verifies your documents, your vendor account is approved and you can start listing products.

After a group purchase is completed and delivery is confirmed, your earnings (minus the vendor commission) are available for payout. Go to Vendor Dashboard → Payouts and request a withdrawal. Payouts are processed to your verified bank account after admin approval.

Yes! When creating a product, you can configure tiered pricing based on group size: 2–3 members, 4–6 members, and 7–10 members. Larger groups mean bigger discounts, encouraging more buyers to join.

Vendors can cancel a group before it completes. All member funds (including commissions) are automatically refunded to their wallets. Frequent cancellations may affect your vendor rating and standing on the platform.

If you have an issue with an order — wrong item, damaged goods, or non-delivery — go to your order details and click "Raise Dispute". Our admin team reviews all disputes and works to reach a fair resolution, including refunds where applicable.

Yes. We use prepared statements (PDO) to prevent SQL injection, CSRF tokens on all forms, encrypted passwords, secure session management, and rate limiting on sensitive endpoints. Your data is treated with the highest level of care.

Visit our Contact page to send us a message, or email us directly at support@bundly.ng. We aim to respond within 24 hours.

Yes! Share your unique referral code with friends. When they sign up and complete their first group purchase, you earn a referral bonus credited directly to your wallet. Your friend also gets a discount on their first order.